Blog

Customer satisfaction: Monitor the pulse of your business

[fa icon="calendar'] Aug 10, 2017 2:09:30 PM / by Claire Moseley posted in customer experience

[fa icon="comment"] 0 Comments

3 minute read

Read More [fa icon="long-arrow-right"]

4 reasons to invest in a customer feedback solution

[fa icon="calendar'] Aug 9, 2017 10:01:48 AM / by Andy Childerhouse posted in Feedback

[fa icon="comment"] 0 Comments

4 minute read


Why go to the effort and expense of investing in a customer feedback system? Does it make any difference to the bottom line? The answer should be ‘yes’. In fact, the link between feedback and financial performance should be established up-front, in order for an organisation to truly buy-into the customer feedback process.

Read More [fa icon="long-arrow-right"]

7 suggestions for places you could use touchscreen feedback.

[fa icon="calendar'] Jul 21, 2017 9:04:40 AM / by Simon Rowland posted in Feedback, Kiosks

[fa icon="comment"] 0 Comments

4 minute read

The use of touch screens for feedback, often called kiosks, totems or terminals, is on the increase. Only 10 years ago people would gingerly touch the screen and wonder if it would actually work! Now we are seeing the ‘self-service kiosk’ being used constantly in many retail, health and commercial settings.

 

Here are 7 places that touchscreen feedback works well:

Read More [fa icon="long-arrow-right"]

Tablet surveys give effective feedback

[fa icon="calendar'] Jul 20, 2017 1:09:00 PM / by Andy Childerhouse posted in Feedback, Tablet Surveys

[fa icon="comment"] 0 Comments

I remember the first survey I was asked to complete in the street.  I can’t recall what the survey was about – I just remember that it was very long, some of the questions had to be repeated before I understood them and the next question often took no account of the previous answer given! An increasingly frustrating exercise for me and an increasingly awkward one for the person with the clipboard.

Read More [fa icon="long-arrow-right"]

Do paper surveys still have a future ?

[fa icon="calendar'] Jul 18, 2017 9:54:48 AM / by Andy Childerhouse posted in Feedback, Paper surveys

[fa icon="comment"] 0 Comments

Do paper surveys still have a future in an age of online, SMS, tablet and kiosk based feedback solutions? The answer is a resounding ‘yes’.

Read More [fa icon="long-arrow-right"]

How to design an engaging survey

[fa icon="calendar'] Jul 6, 2017 11:46:18 AM / by Claire Moseley posted in Feedback, Design

[fa icon="comment"] 0 Comments

Some surveys are brilliant, but not all surveys are effective. Some get overwhelming replies whilst others struggle to get one. Why? In our experience, the overall design of the survey plays a significant role.

 

Good survey design focuses on making it appealing to your audience to engage and this means thinking about more than just the questions you ask. And with so many different methods for running surveys, there are a few important things to think about and a few pitfalls to avoid.

 

Read More [fa icon="long-arrow-right"]

10 reasons to use In-The-Moment customer feedback

[fa icon="calendar'] Jun 28, 2017 3:54:34 PM / by Simon Rowland posted in Feedback, In the moment

[fa icon="comment"] 0 Comments

We’re all so busy, rushing here and there, making decisions on the hoof and avoiding anything that might add to the stress. 

OK so maybe that's a harsh view on life, but it’s certainly true that we’re doing the jobs of 3 people, managing multiple social platforms, avoiding things that seem like a waste of time and always conscious that there’s ‘so much to do today’.

Read More [fa icon="long-arrow-right"]

Feedback technology in the NHS

[fa icon="calendar'] Jun 21, 2017 11:56:02 AM / by Claire Moseley posted in Feedback, Health

[fa icon="comment"] 0 Comments

Patient feedback technology is proving to be a great friend of the NHS, as hospitals across the UK improve their patient experience.

ViewPoint have partnered with NHS trusts to co-design, innovate and enhance the patient experience through a range of feedback technology solutions.

Read More [fa icon="long-arrow-right"]

Why Does Customer Feedback Matter – 6 reasons

[fa icon="calendar'] Jun 8, 2017 11:39:06 AM / by Simon Rowland posted in Feedback, customer experience

[fa icon="comment"] 0 Comments

Just to remind us fundamentally what feedback is, think about yourself stood in front of a mirror. You’re seeing yourself from the perspective of another person, and to quote an old saying you’re seeing yourself, ‘warts and all’. Your hair, makeup, clothes, shoes…all reflected back at you in order for you to make adjustments, changes and improvements.

It matters to us how we look – and it should equally matter to us all how our customers or users of our services view us!

Here are 6 reasons why feedback matters:

Read More [fa icon="long-arrow-right"]

Who are you listening to?

[fa icon="calendar'] May 26, 2017 10:44:45 AM / by Claire Moseley posted in Feedback, strategy, survey design

[fa icon="comment"] 0 Comments

Do you struggle to get service feedback from your customers?

We know  this can be frustrating. Afterall, you know your customers have an opinion. You know you are ready to listen. How can you make sure they give you the feedback you need?

Read More [fa icon="long-arrow-right"]