How to measure the student experience in order to improve outcomes

Improving outcomes for students is at the forefront of student services team agendas. Outcomes can be greatly improved by ensuring the student experience offers the greatest opportunity to focus on studies and access resources, creating an environment where they can grow and develop as students. However, how students are feeling, how they rate services, and the support they receive can be difficult to quantify.

Read More

Continuous Customer Feedback and Follow up is Essential

Gartner have identified the top 10 habits of customer-centric organisations and you can listen here:

The first 2 habits are all about listening to customers and giving them feedback to show that we really are listening. This idea of continuous customer feedback and continuous feedback to customers is not new, but it is vitally important. We all want to know we’re being listened to and as Gartner go on to say, we want to know why the feedback is being asked for and how it’s going to be used.

Read More

What to ask and when for good quality Event Feedback

Event feedback and surveys that are designed to capture delegate responses 'in-the-moment' are the best way to get great value, in terms of both quantity and quality of feedback – two major considerations for any feedback programme.

Read More

Why point of experience feedback delivers results

In our busy world, where our time is so under pressure, we guard ourselves against anything that might add more to the workload, and that includes giving feedback!

Read More

What is the right approach for discovering whether your employees love their job?

A happy employee is a productive employee. But how do you find out how happy your employees are? It is a question we get asked by our customers all the time – what is the right way to collect good quality feedback? Be it from customers, employees, visitors, patients etc etc etc. with so many options for obtaining feedback, selecting the ‘right’ approach can feel like a minefield.

Read More

The pulse of employee engagement: can you afford not to take it?

Your employees are the life blood of your organisation. Whether they are customer facing, office based or at the heart of your production line, each employee can hold the key to your business growth. Capturing the insights employees hold can drive exponential growth and performance through better engagement, process improvements and higher staff retention.

Read More

Get the answers to your questions thanks to feedback

If you could find the answer to one question what would that question be?

Apart from the big questions such as ‘why are we here?’ or ‘what are tonight’s lottery numbers!?’ I wonder what you would like to know for your business? If you could get insights in to the niggling questions that might hold the keys to business growth, better outcomes, more loyal customers - WHAT QUESTION WOULD YOU ASK? 

Feedback provides the answers to the many questions we have and when done well will provide the data and insight we need to make the right changes.

Read More

4 reasons why smiley face feedback has really taken off

Yes they really are everywhere. I’m sure you’ll have seen a screen or device inviting you to give feedback after a purchase, during a journey or as leaving a hospital appointment.

From simple happy or not rating feedback in airports through to interactive customer feedback kiosks with multiple questions in train stations - the age of in the moment feedback has arrived.

Read More

8 things you should know about feedback kiosks

1. They’re free standing

Is that really a big deal? Well it means you have flexibility to place them where they will best serve your requirements. It means they're quick and easy to implement which saves time and money.

(Wall and counter top versions are available too!)

Read More

Why bother investing in customer feedback solutions?

According to a report from American Express, three in five Americans (59%) would try a new brand or company for a better service experience. This reflects an emerging global trend.

Read More

Leave a Reply