You wouldn’t compromise on the service you offer your customers, so why compromise on solutions designed to get their feedback? You shouldn’t. And with a fully flexible customer feedback solution you don’t have to.
There is an undeniable correlation between the levels of employee engagement and customer satisfaction. It’s simple: make employees happier and your customer experience efforts will be rewarded.
Improving outcomes for students is at the forefront of student services team agendas. Outcomes can be greatly improved by ensuring the student experience offers the greatest opportunity to focus on studies and access resources, creating an environment where they can grow and develop as students. However, how students are feeling, how they rate services, and the support they receive can be difficult to quantify.
Gartner have identified the top 10 habits of customer-centric organisations and you can listen here:
The first 2 habits are all about listening to customers and giving them feedback to show that we really are listening. This idea of continuous customer feedback and continuous feedback to customers is not new, but it is vitally important. We all want to know we’re being listened to and as Gartner go on to say, we want to know why the feedback is being asked for and how it’s going to be used.
Event feedback and surveys that are designed to capture delegate responses 'in-the-moment' are the best way to get great value, in terms of both quantity and quality of feedback – two major considerations for any feedback programme.
In our busy world, where our time is so under pressure, we guard ourselves against anything that might add more to the workload, and that includes giving feedback!
A happy employee is a productive employee. But how do you find out how happy your employees are? It is a question we get asked by our customers all the time – what is the right way to collect good quality feedback? Be it from customers, employees, visitors, patients etc etc etc. with so many options for obtaining feedback, selecting the ‘right’ approach can feel like a minefield.
Your employees are the life blood of your organisation. Whether they are customer facing, office based or at the heart of your production line, each employee can hold the key to your business growth. Capturing the insights employees hold can drive exponential growth and performance through better engagement, process improvements and higher staff retention.