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4 reasons why smiley face feedback has really taken off

Yes they really are everywhere. I’m sure you’ll have seen a screen or device inviting you to give feedback after a purchase, during a journey or as leaving a hospital appointment.

From simple happy or not rating feedback in airports through to interactive customer feedback kiosks with multiple questions in train stations - the age of in the moment feedback has arrived.

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Emotional service: It Ain’t What You Do…

ViewPoint welcomes guest blogger Richard Quarterman back with the next installment in the Customer Service blog series :

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