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    A continuous flow of intelligence at Warwick University

    ViewPoint’s in-the-moment surveys are appealing to our students because they can answer them quickly and easily.

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    Engaging Children at Royal Manchester Children’s Hospital

    Whilst using patient feedback to drive change was a well embedded culture at Royal Manchester Children’s Hospital, staff were acutely aware that most of the feedback came from parents rather than the children themselves. 

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    Making feedback matter

    Making the FFT both relevant and practical for their service users was at the heart of a pioneering project by Calderstones Partnership Foundation Trust. The NHS England funded project aimed to break down the barriers of accessing opinions of their service users, who found the traditional FFT difficult due to their individual needs.

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    Royal Free London monitoring patient experience

    The Royal Free acquired Barnet and Chase Farm Hospitals NHS Trust in July 2014.  The trust is now one of the largest in the country, with 10,000 staff delivering care to more than 1.6 million patients each year in our three main hospitals.

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    Specsavers in store retail survey

    Specsavers are the UK's leading High Street Retail Opticians with over 600 retail stores nationwide and has been voted optician of the year for the past eight years in the Reader’s Digest Most Trusted Brands.

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    Across campus feedback at the University of Exeter

    The University of Exeter is a member of the Russell Group and a vibrant centre for world-class public research. 18,500 students and 2,300 staff in six colleges over three campuses in a setting of outstanding natural beauty.
    At Exeter’s largest site, the Streatham campus, the Business Support team gather feedback from students, customers and staff in order to measure and improve the quality of the university’s many services.

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