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Case Studies

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    Engaging Children at Royal Manchester Children’s Hospital

    Whilst using patient feedback to drive change was a well embedded culture at Royal Manchester Children’s Hospital, staff were acutely aware that most of the feedback came from parents rather than the children themselves. 

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    Making feedback matter

    Making the FFT both relevant and practical for their service users was at the heart of a pioneering project by Calderstones Partnership Foundation Trust. The NHS England funded project aimed to break down the barriers of accessing opinions of their service users, who found the traditional FFT difficult due to their individual needs.

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    Royal Free London monitoring patient experience

    The Royal Free acquired Barnet and Chase Farm Hospitals NHS Trust in July 2014.  The trust is now one of the largest in the country, with 10,000 staff delivering care to more than 1.6 million patients each year in our three main hospitals.

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    An Employee Approach To Quality Improvement

    ViewPoint worked with a busy acute elderly care ward at Mid Yorks Hospitals, to deliver a patient focused quality improvement programme.

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