ViewPoint Pulse feedback devices are being enjoyed by patients and staff at North Middlesex University NHS Trust. The first few days saw hundreds of responses flood in, following the roll out early 2018.
The patient experience feedback devices have been installed to support the Friends and Family Test, giving patients the option to complete the survey whilst onsite at the hospital.
The 22 attractive Pulse feedback terminals capture the attention of patients as they leave their appointments, and have been placed throughout the hospital including Outpatients, Maternity and A&E. The ViewPoint implementation team visited the hospital to assist with the installation of the devices and train users on how to access their dashboard to understand the data collected. The trust are also using more reflective ViewPoint Online Surveys as part of their patient feedback strategy, together with a range of hand held tablets using the ViewPoint patient feedback app.
The Pulse feedback terminals are part of ViewPoint's multi channel trust-wide solutions, which are helping the NHS gain practical and usable feedback from patients, carers and staff. The ViewPoint patient surveys are specially designed to ask 'core questions' across the hospital, so that all services can be compared, monitored and improved. Local services are also able to ask their own specific questions as required. Dashboards give real time and actionable views of all responses as determined for each user.
Nichole McIntosh, Assistant Director of Nursing at North Middlesex comments "We are really pleased with the ViewPoint kiosks. It is clear to see they are appealing to our patients. Working with ViewPoint has been a great experience. I look forward to having more and more patient feedback flooding in."
For more detail about how ViewPoint can help the NHS with patient experience feedback, including the FFT, please click here.